Frequently Asked Questions

This is a free bonus bag we uniquely provide all our customers. With the beautiful planet in mind, we encourage you to keep the mattress bag and use it for many years. When not in use, you can pack it away neatly in this orange bag. With that colour you shouldn't lose it either ;)

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It might be hard to believe, but it's true. We designed this to have by far the most handles of any mattress bag on the planet because different people want different handles for different situations.

Our usability testing showed that this extra investment is appreciated on the day of a move. 

Not only that, the 12 weight-bearing handles are made of tubular double-layer webbing for extra comfort and grip - typically used for rock climbing! It really is that strong.

This goes way beyond what any other brand offers, which is why we have applied for design registration and a patent internationally.

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The material is heavy-duty tarpaulin. We choose a thickness that is super strong, yet easy to handle and not too heavy for shipping to keep the price down. It won't tear like some cheaper bags. This is the thickest tarpaulin that you'll find for a mattress bag within Australia.

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The length and width will fit the standard size of the mattress specified. Our sizes do fit the majority of mattresses, but we request that you double-check before purchase, especially the depth/height which can vary greatly.

Whether or not it can fit your bed base or bed base and mattress combined depends on the depth of each. Again, we strongly encourage you to measure both before purchase. If you do use this to carry a bed base, it's best not to drag it.

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At the moment we have the sizes you see available on this website. We are keen to meet the requirements of our customers so please write to us and let us know what you'd like and we will consider that in our product development pipeline.

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The material itself is 100% waterproof, yes. The seams are not completely waterproof and the benefit of this is it allows the item in the bag to breathe a little so no moisture accumulates. If the mattress and bag are in heavy rain it will be best to include an additional thin bag inside to ensure complete protection. The zip will not rust.

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For sure you can. This material is very durable. You might want to use a silica gel moisture absorber desiccant packet in the bag to help keep it fresh. We provide some extra care instructions with each purchase. It's all very easy and secure.

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As mentioned, the material is durable and the stitching and seams are strong, so the mattress will be secure inside, keeping out bugs and insects.

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Placing the mattress in the bag is no trouble at all. Even one person can do it. 

For the vertical method, simply place the bag over the mattress when it's in a standing position. 

For the horizontal method, you can either start by placing the bag over the mattress whilst it's still in a flat position on the bed; or you can completely open the bag on the floor with the three sides unzipped to place the mattress on top. Then just zip the bag closed. The zip goes all around 3 sides. The reason the zip does not go along the bottom is because some people like to drag the mattress along the ground. On each bag, there are two zip pulls that meet when the bag is zipped closed.

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This is a high-quality bag made with heavy-duty material and reinforced double stitching. Under normal use of carrying or dragging even the heaviest of mattresses, this bag will hold up just fine.

If for some reason that doesn't happen, then let us know right away and we'll put things right. Just show us the problem via team@troverr.com.au. We know how important customers are to any business, especially ours. As we say, we care about your mattress. And you.

We can be contacted for any reason, at team@troverr.com.au. We would be very happy to assist you. 

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